Financial Services
WhatsApp-Based Customer Support
Design for a culturally relevant customer support solution that reduced operational costs while improving customer satisfaction.
Hi, I'm Marc
UX Specialist, Consultant, Mentor
With over 10 years of experience, I transform complex business challenges into intuitive user experiences. My career spans startups, agencies, and global companies like AWS, specializing in strategic ideation and deep customer research to create solutions that connect with users.
Professional Expertise
I've designed solutions for education, healthcare, finance, retail, media, travel and hospitality, and manufacturing clients across the US, Canada, Latin America, and Europe. At AWS for over four years, I created enterprise-level experiences while mentoring designers and speaking at industry events.
Personal Canvas
Beyond design, I'm a father, husband, athlete, and Denver Nuggets fan who finds inspiration in nature, music, and board games—bringing creativity and empathy to every design challenge. And humor.
Case Studies
Energy and Utilities
Smart Emissions Monitoring
Design sprint to create an intelligent monitoring solution that empowered field teams with actionable insights for compliance and operational decision-making.
Retail and Manufacturing
Digital Communication Platform
Design of an integrated communication platform that streamlined information flow between customers, front desk staff, and technicians
Healthcare & Life Sciences
AI-Assisted Lab Management Platform
Design sprint to envision an AI-assisted lab management platform, balancing automation and scientific rigor and oversight.
Work Experience
Senior Design Architect / Innovation Specialist
AWS
2020 - present
Lead UX Designer
Aetna/CVS
2019 - 2020
UX Designer
SpatialKey
2017 - 2019
UX Specialist
Universal Mind
2015 - 2017
UX Designer
bulb
2013 - 2015
Tools
Flight Tracking
Flighty
Tracking flights, getting updates on delays, gate changes often way before the airline lets me know. I also enjoy their passport feature, that lets me see all the lights I've taken over time.
Publishing Platform
Ghost
A modern and robust CMS and publishing platform for creators. It helps me make this site happen.
Drag & Drop
Yoink
An app that improves drag and drop between windows, apps, monitors, and can also act as a temporary holding space where you can drag multiple things before distributing to their new locations. Saves me so much time.
Habit Tracking
Streaks
Based on James Clear’s Atomic Habits, I found that habit stacking and tracking to build streaks is a great mechanism for me to stick to my habits. I also love the quick stats on my adherence to certain habits over time