Capabilities

I partner with organizations to transform complex business challenges into measurable outcomes through research-driven design leadership. With expertise spanning AI integration, strategic product development, and innovation strategy across 8 industries, I specialize in early-stage work that defines what to build before building it—generating proven results from $10M+ in healthcare savings to 50% improvements in operational accuracy to 2.67x increases in customer engagement.

Strategic Product Design & Development

I lead end-to-end product initiatives from concept through launch, balancing rapid 2-week strategic sprints with sustained year-long development. My approach combines deep user research, executive stakeholder alignment, and prototyping that secures business investment and validates market opportunities before significant development begins.

• Timeline flexibility: 2-week concept sprints to 12-month sustained product development with cross-functional team leadership
• Investment-grade deliverables: Prototypes and vision documents that secure funding, align stakeholders, and enable technical teams to build effectively

Research & Strategic Discovery

I conduct research that doesn't just validate assumptions, it redirects product strategy. Through contextual inquiry, field research, and stakeholder workshops across diverse industries and international markets, I uncover insights that fundamentally change what organizations build, how they prioritize investments, and where they find competitive advantage.

• Research-driven strategy pivots: Discovery insights that redirect focus from wrong problems to high-impact opportunities, saving months of misdirected development
• Multi-methodology expertise: Interviews, field studies, competitive analysis, workshop synthesis, and international/cultural research

AI Strategy & Integration

I design AI-powered experiences across scientific, creative, and operational domains, while always balancing automation with human agency and professional value. With multiple successful AI projects spanning lab management to conversational interfaces, I help organizations understand not just how to use AI, but when and where it truly adds measurable value without eroding trust.

• Multi-domain AI expertise: Scientific research, creative workflows, enterprise operations, and customer-facing applications
• Adoption strategies that address professional skepticism: Building trust in AI systems while preserving user autonomy and expertise

Innovation Strategy & Roadmap Development

I help organizations define what to build before they build it through intensive workshop facilitation and strategic planning. Using frameworks like Amazon's Working Backwards methodology, I align cross-functional teams around shared vision and create actionable roadmaps connecting features to business outcomes with clear implementation phases.

• Workshop facilitation that compresses discovery and alignment: 15-hour sessions that accomplish what typically takes weeks or months
• Phased implementation planning: Breaking ambitious visions into achievable milestones with clear business value at each stage

Customer Experience Strategy

I develop CX strategies grounded in behavioral insights and quantifiable engagement metrics. Whether designing behavior change incentive systems, conversational banking interfaces, or enterprise self-service platforms, I create solutions that measurably improve both customer satisfaction and business performance, connecting user needs directly to revenue growth and cost reduction.

• Proven engagement improvements: Designing experiences that drive measurable behavioral change with clear business impact
• Cross-industry expertise: Healthcare, finance, telecommunications, retail, energy, life sciences, insurance, and construction