Case Studies

SaaS - Construction & Manufacturing

AI-Assisted Project Intake Platform for Design Software Company

Designing workflow enhancements for creative professionals, balancing AI improvements and creative authorship

Telecommunications

AI-Powered SMB Billing Portal for Major Telecommunications Company

Creating an AI-enhanced consolidated billing experience for highly diverse set of SMB customers

Financial Services & Insurance

Behavior Change Rewards Platform for Healthcare Insurance Company

Designing to encourage health insurance members to take preventive care measures and adhere to medication regiments

SaaS - Financial Services

Unified Event Response Platform for Insurance Analytics Company

Consolidating multiple SaaS apps to facilitate processes for insurance analysts

Financial Services

WhatsApp-Based Customer Support for Major LatAm Bank

Design for a culturally relevant customer support solution that reduced operational costs while improving customer satisfaction.

Energy and Utilities

Smart Emissions Monitoring for US Energy Company

Design sprint to create an intelligent monitoring solution that empowered field teams with actionable insights for compliance and operational decision-making.

Retail and Manufacturing

Digital Communication Platform for Major Tire Service Chain

Design of an integrated communication platform that streamlined information flow between customers, front desk staff, and technicians

Healthcare & Life Sciences

AI-Assisted Lab Management Platform for Life Sciences Company

Design sprint to envision an AI-assisted lab management platform, balancing automation and scientific rigor and oversight.